Acer X1261P Projector - Warranty
4-15-2011 - Art Feierman
Acer X1261P Part and Labor Warranty:
The Acer X1261P comes with a very basic warranty: One year parts and labor, and the standard 90 days on the lamp.
Overall, this is a shorter warranty than typical, although 1 year warranties are far more common on under $1000 priced projectors, there are still a great many with really excellent warranties, including some with 2, and some with 3 years, and some of those with replacement, loaner, or guaranteed fast turn-around features.
Let's just say that warranty is one of the Acer's few weaknesses in its class.
Above and beyond Parts and Labor warranties for projectors:
We consider a warranty to be an important piece of cost of ownership. As such, we urge buyers to pay attention. Schools and corporations looking for quantities of projectors should especially be aware. A short warranty can often be complemented with an extended warranty, from many companies. Below we discuss the range of warranty and support related offerings provided by different manufacturers so that you have an idea of what you are getting, value wise:
A majority of manufacturers offer your typical limited parts and labor warranty, and most offer 90 days on the lamp, as well. A number of manufacturers of projectors, however, offer additional programs relating to getting the customer "back up and running" as quickly as possible.
The duration of the parts and labor warranty can be an important aspect of cost of operation of any projector. If in a multiple projector environment such as a school or corporation, a longer warranty can translate into some real savings, as projector repairs are rarely inexpensive.
Enhancing those standard warranties, are exchange, or fast turn-around programs. All offer added benefit.
We consider an exchange warranty to be of great extra benefit, especially for those using portable projectors.
Typically an exchange or replacement program indicates the manufacturer will ship out a replacement unit to arrive within 2 business days of you contacting them (often one). Add a day in most cases if you call late in the day. By comparison, a loaner program has the manufacturer also quickly shipping you a loaner projector, but they will repair yours, and send it back, and then you send the loaner back. That way you still have the same unit, same serial number, when it's all done. With a replacement/exchange, you end up with a different projector, usually from a "replacement" or "loaner" fleet, that they maintain. There's more work to do, with a loaner, than an exchange program, but the shipping costs are usually picked up by the manufacturer, with either program.
If your are purchasing for a school or business, however, which does asset tracking of projectors for accounting and inventory purposes, you may favor a loaner program over a replacement one. Most manufacturers, however do not offer loaner or replacement programs.
Express programs have often been just a promise to have your unit in and out of the shop, quickly, but some now pay round trip shipping instead of simply paying for shipping a warranty repair back to you, at whatever speed you pay to send it in to them. Now some are starting to cover overnight or 2nd day in both directions.