Comments on: Epson Home Cinema 8500UB Projector, 9500UB Projector Redline update http://www.projectorreviews.com/blog/2010/03/08/epson-home-cinema-8500ub-projector-9500ub-projector-redline-update/ Thoughts on home theater projectors being reviewed, related products, and tips for users Wed, 18 Jan 2012 19:52:20 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Shareen Masoet http://www.projectorreviews.com/blog/2010/03/08/epson-home-cinema-8500ub-projector-9500ub-projector-redline-update/comment-page-1/#comment-27961 Shareen Masoet Tue, 11 May 2010 06:51:49 +0000 http://www.projectorreviews.com/blog/?p=764#comment-27961 Epson Aus does not know about good service and spare parts dept what a joke no lamps available until June2010 ordered in April Epson Aus does not know about good service and spare parts dept what a joke no lamps available until June2010 ordered in April

]]> By: Richard Westley http://www.projectorreviews.com/blog/2010/03/08/epson-home-cinema-8500ub-projector-9500ub-projector-redline-update/comment-page-1/#comment-23815 Richard Westley Wed, 10 Mar 2010 11:38:09 +0000 http://www.projectorreviews.com/blog/?p=764#comment-23815 I would suggest that anyone who has the red line issue or in fact any issue with their Epson projectors call the number with your pin and immediately ask for second tier support. The first person you get will usually have no idea of what you are talking about. The people in the second or third level support will take care of the issues immediately and will ship a new unit overnight. Don't wast time with 1st level support since they really do not understand the issue. I would suggest that anyone who has the red line issue or in fact any issue with their Epson projectors call the number with your pin and immediately ask for second tier support. The first person you get will usually have no idea of what you are talking about.
The people in the second or third level support will take care of the issues immediately and will ship a new unit overnight. Don’t wast time with 1st level support since they really do not understand the issue.

]]> By: Jon http://www.projectorreviews.com/blog/2010/03/08/epson-home-cinema-8500ub-projector-9500ub-projector-redline-update/comment-page-1/#comment-23802 Jon Wed, 10 Mar 2010 03:32:08 +0000 http://www.projectorreviews.com/blog/?p=764#comment-23802 I'm so happy I found this post. My 6 week old 8500UB displayed this issue today. I called Epson after reading this thread. First level support had no clue and had me responding to checklists for 10 minutes. Second level support (ask for advanced product support) understood completely. Since the projector was under 60 days old, a new unit with the revised firmware is being overnighted. Other than the guy in tier 1 support who didn't get the memo, the service was top notch. I’m so happy I found this post. My 6 week old 8500UB displayed this issue today. I called Epson after reading this thread. First level support had no clue and had me responding to checklists for 10 minutes. Second level support (ask for advanced product support) understood completely.

Since the projector was under 60 days old, a new unit with the revised firmware is being overnighted.

Other than the guy in tier 1 support who didn’t get the memo, the service was top notch.

]]>