‘Tis the season to be shopping – for home theater projectors! We have created two Holiday Gift Guide…Read More
November 28, 2017
The Epson Home Cinema 2100 and Home Cinema 2150 are two new projectors that replace their venerable…Read More
November 16, 2017
The Epson LS100 Home Theater projector, is really less of a theater projector, than one for your me…Read More
November 9, 2017
The Epson Home Cinema 760HD is one of a trio of projectors from Epson’s new value line. Similar in f…Read More
September 18, 2017
There are more coming, but we’ve reviewed to some degree or another, six projectors – none of which…Read More
September 14, 2017
The Epson Home Cinema 1060 was just announced alongside two other projectors, which are a part of Ep…Read More
August 30, 2017
The Epson Home Cinema 660 is one of three new projectors just announced by Epson. The three differ i…Read More
August 29, 2017
Epson has just announced two evolutionary projectors to replace a couple of their most popular proje…Read More
August 28, 2017
The Epson Home Cinema 2100 is one of two projectors just announced by Epson that are evolutionary. T…Read More
August 13, 2017
With an official list price of only $2199, and a $1999 street price, the Epson Home Cinema 4000 pro…Read More
July 30, 2017
The Epson BrightLink 696Ui is an ultra-short throw, 3LCD, interactive projector claiming 3,800 lumen…Read More
July 27, 2017
The Epson PowerLite 680 is an ultra-short throw installation projector for classrooms and conference…Read More
June 12, 2017
The Epson LS10500 laser projector is ready for prime time in your theater. Replacing the older LS100…Read More
May 11, 2017
The Epson Pro Cinema 4040 is perhaps the most overlooked “breakthrough” home theater projector avail…Read More
March 16, 2017
The Home Cinema 3700 is one of three projectors launched in September 2016, replacing the older 3000…Read More
February 14, 2017
Epson lays claim to being the largest manufacturer of projectors in the world. They are also the leader and primary manufacturer of the type of LCD panels that go into projectors. That is their edge over the competition. Epson produces more models in more projector categories than anyone typically offering more than 125 projector models on their US website. Epson is also big on color brightness – with all their projectors offering as many color lumens as white ones. That translates into much better color near maximum power, and requires giving up little brightness to get the best possible picture! FYI: Projectors with low color lumens often have to give up up to half their brightness to look really good.
Epson Projectors is one of the largest suppliers to US schools. They offer an aggressive program for the schools, called Brighter Futures, that makes their projectors and accessories less expensive than most. Epson has stood out over the years for winning many awards relating to their warranty, replacement and post-sales support programs, which are excellent – almost legendary. Epson projectors have over 50% market share in the US (actually North America). Source – Pacific Media Associates
Epson also dominates the category of interactive projectors, with a full line-up typically 8 or more models. Most competitors offer one or two (or none).
bought my espon projector from best buy back in 2011. It came with a 2 year warranty. Ive had nothing but trouble with Epson!!!!! The first unit broke after 6 months of use.. And to correct the issue they sent me a refurbished unit that lasted six months. Again I went through the process and they sent me another. The rep informed me that they would cover my new projector for two years. LIESSSSSS!!!!!! Now my 2 years is up from the original purchase date and they will not fix it or replace. Nothing but issues since day one and now im out $800 for a new projector. Their warranty is TRASH!!!!! They will just send you a refurb till your warranty is up!!!!!
Sorry you’ve been having issues. As far as the warranty
and replacement go, other than your actual problems, the warranty seems
to be exactly what Epson promises. Their warranty is based on the
original purchase date. I know of no companies that do it differently.
If you by a projector with a two year warranty, and let’s say it lasts 1
year 11 months, it would not be reasonable to expect the replacement to
have a fresh two year warranty. Especially considering Epson’s rep for
pretty much replacing the units with virtually no hassle – you told the
what was wrong and they shipped another one.
almost everyone prefers getting a refurb almost immediately, compared
to sending in your projector and waiting a week, or 3, until its fixed
and returned. After all, neither projector is new. But some folks
prefer to get their own unit back. Last I heard Epson definitely
allows people to send theirs in, have it repaired and returned. (Yes it
can take time.) It’s unfortunate if someone gave you the impression
that you would be getting a new projector with a brand new warranty. I
haven’t encountered anyone emailing me about that before. You
realize, of course, that your original unit was no doubt repaired, and
provided as a refurb, to someone else.
think of any product that extends the total warranty beyond the
original. Sounds like they honored the original 2 years of coverage.
BTW most competitors offer a 90 day warranty on a repair. If you had a
repair 2 weeks before your warranty ran out, the regular warranty would
still run out on time, but the 90 day warranty would
would be interested in hearing what the actual problems you were
having, as in your first issue, and any subsequent. You didn’t say what
the problem was with the first unit. Did you also have additional
issues, and get other replacements, before the two years was up? I’m
asking because, you indicate “nothing but issues” if you had issues with
the refurb, I would have assumed you would have had them replace it
(more than once) in the time between the original 6 months, and the end
of 2 years? Thanks! -art
I would of preferred a new unit off the bat the first time it crapped out. And what I mean by crap out. It making a loud pop and not turning back on. NOT THE BULB.. And I didn’t get a new one sent out instantly. I had to send mine in and wait a week for them to get it, then they would send a crap replacment back the next following week. Or they can hold 800 on my debit card till mine was sent in after receiving the refurb.. the other two refurb that I received did the same thing. Made a pop and would not turn on. My power outlet is fine and it was in a well ventilated area. The last one broke after 10 hours of use!
Well, I owned an online projector dealership for many years. Sold a ton of Epson, Mitsubishi, Sanyo, Sony, etc. I’m not aware of any company that puts out new units for a warranty claim past the first 30 days, and even the first 30 days is almost always handled by the dealer taking it back and sending it in as a DOA. So, there’s no surprise that you got a refurb. That is what the program calls for.
Yes Epson does require a credit card or equivalent to make sure that when they send out a replacement that the customer return one of them. While I think Epson is now the only company selling HT projectors (at least under $15K) that offers a replacement program, a number of companies do on the business side of projectors (a far larger market). A credit card or equivalent is pretty standard stuff. For most folks it’s not a problem, but I can see where it might be a real inconvenience to some folk.
Re the popping, that really is strange. Not turning on, and popping isn’t even a known problem that I’ve heard of. Very strange. No doubt your outlet is probably fine, but you might want to check to make sure you don’t have some sort of voltage spike going on. Four projectors in a row, with exactly the same problem is scary. You might want to go on one of the large forums. There are thousands of Epson projector owners that frequent, in case you are curious. I stop by various threads to see what users are reporting. You might find someone there with a similar problem, and a solution? Best of luck. -art
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