Epson Home Cinema 5010 Home Theater Projector Review
The Home Cinema 5010, and the 5010e come with a two year parts and labor warranty, which in this price range is typical in length. There are a couple of one year warranties, and even a couple offer three years. What sets the Epsons apart is their replacement program.
Both Epson models also come with a replacement program for both years of the warranty. A couple of other companies in the price range offer a one year replacement or loaner program, but most offer just basic warranties.
Epson has always offered a combination of great warranty and support. If you have a warranty repair, Epson will expedite you a replacement projector out of their fleet. They will pay the freight to you, and pay the shipping for you to ship your broken one back. They will put a hold on a credit card, to make sure they get a projector back. That’s pretty SOP (standard operating procedure) in the industry (the credit card – replacement programs are rare in home theater).
Depending on the time of day you call, your replacement projector might actually arrive the next business day, or the following. You can’t beat that.
Epson provides owners with a hotline number. Calls go directly to the tech support folks, typically in under 2 minutes. When I owned Presenting Solutions and was a large online dealer, we always considered Epson’s support to be excellent. Nothing I’ve heard since, would indicate otherwise.
You are going to be hard pressed to find a better warranty on any projector anywhere near its price.
You May Also Like
NEC NP-V332W Projector Review
Subscriber-Only Content Directory
Sony VPL-DW240 Projector Review
Sony VPL-VW365ES 4K Home Theater Projector Review
Check out our 2016 Holiday Projector Shopping Guides
BenQ HT6050 Home Theater Projector Review
Casio XJ-F210WN Projector Review
Viewsonic Pro8530HDL Projector Review