Epson PowerLite 1965 3LCD XGA Projector Review

Warranty and Support

The 1965 has Epson’s two year parts and service warranty on the projector and a 90-day warranty on the lamp.  While that’s a pretty standard warranty, Epson also includes their Extra Care Road Service.  The way it works is if the projector fails and you can’t wait for it to be repaired, regardless of where you are in the U.S. or Canada, a phone call to Epson will send a replacement projector on its way to you.  When the replacement unit arrives, you simply use the prepaid airway bill and packaging provided to send the defective projector back to Epson.

In addition, each 1965 comes with a PrivateLine technical support card with a special phone number and PIN for fast access to a support technician.  When reviewing the Epson 1735W a few years ago, I had the opportunity to try out this feature and was connected to a tech support person in less than 30 seconds.

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