Epson Home Cinema 710HD Projector - Warranty
7/25/2012 - Art Feierman
The Home Cinema 710HD comes with a two year parts and labor warranty, which in this price range unusual, with one year the norm.. What sets the Epson projector's warrant apart is their replacement program.
The Epson Home Cinema 710HD also comes with a replacement program for both years of the warranty.
Epson has always offered a combination of great warranty and support. If you have a warranty repair, Epson will expedite you a replacement projector out of their fleet. They will pay the freight to you, and pay the shipping for you to ship your broken one back. They will put a hold on a credit card, to make sure they get a projector back. That's pretty SOP (standard operating procedure) in the industry (the credit card - replacement programs are rare in home theater).
Depending on the time of day you call, your replacement projector might actually arrive the next business day, or the following. You can't beat that.
Epson provides owners with a hotline number. Calls go directly to the tech support folks, typically in under 2 minutes. When I owned Presenting Solutions and was a large online dealer, we always considered Epson's support to be excellent. Nothing I've heard since, would indicate otherwise.I am not aware of any other projector in the Home Cinema 710HD's price range that offers this comprehensive of a warranty and support program.