Epson Home Cinema 8350 Projector - Warranty
10/04/2010 - Art Feierman
The Epson Home Cinema 8350 projector comes with a two year, parts and labor warranty. In addition, it includes Epson's replacement program for both years, which together, makes it a superb warranty.
While two year warranties are the most common found on 1080p projectors, a few projector models offering three, and a number of lower cost, entry level models offer only one.
As it turns out, this Epson is one of only a few under $2000 1080p projectors with a two year warranty. For comparison, Sanyo's similarly priced PLV-Z700 comes with three years, but no replacement program. Mitsubishi's new HC4000 has a standard 2 year warranty, and Optoma's new $999 projector comes with only one.
With Epson's replacement program, if your unit has a warranty covered issue, Epson will ship you a replacement, and you simply send back your unit to them, in the box the replacement came in. Epson pays all freight. Typically you are back up and running in 1 to 2 business days after contacting them. Hard to top that.
Epson also has a long established reputation for superior customer support. I base that on feedback from site visitors, but also from owning a large internet projector reseller for many years.