Epson Powerlite 96W Projector - Warranty
4-10-11 -Mike Rollett
The 96W is covered by Epson’s standard warranty and support policies as follows: There is a two parts and service warranty on the projector and a 90-day warranty on the lamp. While that’s a pretty standard warranty, Epson also includes what they call their Road Service policy. If the projector fails and you can’t wait for it to be repaired, regardless of where you are in the U.S. or Canada, a phone call to Epson will send a replacement projector on its way to you. When the replacement unit arrives, you simply use the prepaid airway bill and packaging provided to send the defective projector back to Epson.
In addition, each 96W comes with a PrivateLine technical support card with a special phone number and PIN for fast access to a support technician. I was able to try out this feature with a previous Epson product review and was connected to a tech support person in less than 30 seconds. Overall, between the Road Service plan and the PrivateLine tech support, Epson provide some of the best product support plans in the business.