Epson Powerlite S4 Projector Review - Warranty
Epson's reputation for quality and reliability has been pretty much unmatched since the portable projector industry started back in 1994.
To complement their reputation, Epson has always provided an excellent warranty and support package, and the Epson S4 projector is no exception.
While many under $1000 projectors come with just a basic 1 year parts and labor warranty, Epson provides 2 years parts and labor. If that wasn't enough, you also get Epson's Road Service overnight replacement program. Should your unit fail under the 2 year warranty, call Epson and they will overnight you a replacement. When it arrives, place your broken projector in the box the replacement came in, and ship it back to Epson at their expense. That's it, you're back up and running. Fini!
Like the other manufacturers that do have replacement or loaner programs, there is a mid-afternoon cut-off time. Call them at 5pm Pacific, and your replacement isn't going out that day. If I recall from the past, their cut-off time is 2pm Pacific. Of course they only ship Monday through Friday.
Also note, that Epson does require a credit card at the time you request the replacement. They hold it, to make sure you return the broken projector. (This too is standard operating procedure for loaner and replacement programs.