Epson Powerlite S5 Projector Review - Warranty

Epson Powerlite S5
Image Quality
General Performance
Warranty
Summary, Pros, Cons

If you've ever read any of my Epson reviews, you already know that I think they have probably the best support in the industry. That comes from being an Epson dealer for a decade, and my interfacing with their support folks since.

But, we're talking warranty here, and Epson's is excellent for such a low cost projector. Not only do you get two years parts and labor, but Epson's "Road Service" program provides for a replacement unit, sent to you via overnight delivery, should your Epson have a problem during its two year warranty.

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Here's how it works: You call them. A direct number is provided, so you don't have to go through long waits (typically 2 minutes or less). You provide them a credit card number they only charge it if you don't send back the broken projector, (and keep both), and they overnight the replacement. You drop the broken projector in the box the replacement came in, and ship it back. You're done. Epson even pays all the freight.

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One other note. The 2 year warranty with replacement program is US only, however the projector does include a shorter international warranty (no replacement), good in 45 countries. This differs from many manufacturers that only provide a warranty good in one country, or maybe the EU...

That's a lot of warranty coverage, for a $600 projector. Consider if you bought a $600 stereo or home theater receiver, you'ld be lucky to get a one year warranty, and certainly no replacement program. If you buy a $600 Playstation 3, you get a 90 day warranty... You get my point!

Epson Powerlite S5
Image Quality
General Performance
Warranty
Summary, Pros, Cons