Epson Pro Cinema 6020 Projector - Warranty
1/27/2013 - Art Feierman
The Epson Pro Cinema 6020 projector comes with an exceptional 3-year parts and labor warranty with replacement. The buzz here is that the 6020 has the best warranty in the home theater projector industry. There are a few other projectors that have 3 year warranties, but none offer a replacement program for all 3. Bottom line, the Pro Cinema 6020UB really does have the best warranty of any projector you can buy (with the possible exception of some $20,000+ projectors)? And don't forget, Epson is known for good support. If you have what you believe to be a warranty covered problem, they will quickly confirm, and ship the replacement...
The 6020's siblings, the 5020UB and 5020e, come with 2 year warranties with replacement.
Epson has always offered a combination of great warranty and support. If you have a warranty repair, Epson will expedite you a replacement projector out of their fleet. Details: They will pay the freight to you, and pay the shipping for you to ship your broken one back. They will put a hold on a credit card, to make sure they get a projector back. That's pretty SOP (standard operating procedure) in the industry (the credit card - replacement programs are rare in home theater).
Depending on the time of day you call, your replacement projector might actually arrive the next business day, or the following. You can't beat that.
Epson provides owners with a hotline number. Calls go directly to the tech support folks, typically in under 2 minutes. When I owned Presenting Solutions and was a large online dealer, we always considered Epson's support to be excellent. Nothing I've heard since, would indicate otherwise.