Optoma TW610ST Projector - Warranty
3-29-11 -Mike Rollett
Optoma offers excellent warranty coverage for the TW610ST, with 3 years parts and labor on the projector and, unlike most manufacturers, one full year on the lamp. In addition, the TW610ST is covered by Optoma’s Express Replacement service, which works as follows:
During the first year of the warranty, if a projector requires repair, the end-user calls Optoma’s toll-free number and Optoma will ship a refurbished unit to the end-user. The end-user then ships the original unit back to Optoma for a credit. The refurbished unit carries a warranty equal to the remainder of the existing warranty or 90 days, whichever is greater.
During the second and third year of the warranty, rather than providing a replacement unit, Optoma ships a loaner projector to the end-user for use while the projector is being repaired. After repair, the original unit is returned to end-user, who then ships the loaner back to Optoma for a credit.
Although it’s not quite as simple to obtain service as some of the competition, it’s still an excellent warranty, especially when you consider the one-year, no hour limit, warranty on the lamp.