Epson Home Cinema 8500UB Projector, Pro 9500UB Red Lines Solved
OK, had a brief conference call with Epson a couple of hours ago. I think I got everything straight, but I was on my cell phone, out of my office, at the time. (no notes).
Here’s the story:
1. Most importantly, Epson has tracked down the cause of the problem. I was told that it was a faulty value in the color tables.
They have a fix. It is being implemented
Epson also says, that based on the number of calls, etc., relating to the red line problem, it really has affected a very, very small number of units. Their own estimate is that it affects well less than 1% of the units. That said, it’s interesting that I’ve heard from two people who have had it on both their first and second units. Perhaps you need a unit, and exactly the right content to trigger it. Over here, between my own posting here, and my request on avsforum, I only turned up 14 people reporting. (Thanks, to all of you guys, btw.)
2. For those with a projector that does experience the problem you can now call in to Epson support, and talk to their APS (Advanced Product Support) (most companies would call that level 2? support).
They say they have the fix and apparently can walk you through it. I have no details as to whether there’s a file, etc., to download/install, or something simpler. Just that they’ve got the fix. I’ll update when I have the rest of the details.
3. New units will have the new firmware. Existing inventory is being upgraded.
4. Dealer inventory should be taken care of shortly. That should mean almost all dealer inventories. Certainly the larger ones. (There will always be a small dealer here or there, who “bought one a while back”, and didn’t get it upgraded.) We’re talking a week or two, apparently, at the outside.
Bottom line – Per Epson:
We’re really sorry for any inconvenience!
if you have a red line problem unit, call us, we will take care of it.
If your current unit acts up with this problem in the future, call us, we will take care of it.
If you are buying a new one, you really don’t have to worry, as even with the un-upgraded inventory, you have an extremely small chance of it happening.
OK, that seems to cover it. I do want to learn more about the details, and will report those, when I can find out. Meantime, sounds like a problem solved. We shall see! If the fix works, then we’ll give Epson support a well deserved ‘good job’ -art