Home Theater Projectors – Warranty and Support

There are basically three aspects to the overall warranty and support issue. Two relate to the warranty: Duration, and Replacement Programs

Comparing projectors for those two aspects is fairly straightforward, but with an occasional twist.

Support, on the other hand, is hard to get a handle on. Some companies seem to have a superb reputation for support, but for the most part, I don’t get enough feedback to make determinations. In fact when I do comment, it is usually in part based on my previous experience as owner of a large online projector reseller. Having sold that business, I was still involved through end of 2005, but that’s now a while ago, and some things may have changed. For that reason I’ll make no attempt here to try to define and rank support.

Projector Warranty Duration

All of the projectors considered in this comparison report offer limited warranties. A full warranty implies if it breaks, a brand new unit will be sent to you, and no one does that.

 

One year warranties

Panasonic PT-AE3000*
BenQ W5000
Optoma HD806**

Three year warranties

BenQ W20000
Epson 7100, 7500UB
Sanyo PLV-Z700***
Sanyo PLV-Z3000***
Viewsonic Pro8100

All of the projectors have one, two or three years, parts and labor warranties. The vast majority have two year warranties, so I’ll just list those with more, or less

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