The M311X is covered by NEC’s standard warranty and support policies as follows: There is a two year parts and service warranty on the projector and a 500-hour or one year (whichever comes first) warranty on the lamp. The lamp warranty is much better than the usual 90-day warranty seen with many projectors. NEC also includes one year of their Instacare program which works as follows: The customer calls a toll-free number and speaks to a technician to see if the problem can be resolved over the phone. If the technician is unable to resolve the issue, a material return authorization (MRA) number is issued and NEC ships the customer a replacement unit (upon obtaining a credit card for security). The customer has 21 calendar days from the date of shipment of the replacement unit to return the defective unit to NEC.