Epson comes with an excellent warranty. Two years parts and labor, but it also includes Epson's Emergency Road Service program. Should your Epson malfunction, give Epson a call and they will overnight you a replacement projector to arrive the next morning by overnight shipping. Simply toss your broken projector in the box the replacement came in, and Epson pays the freight. The replacement is yours to keep. Nice, you're back up and running one day after you contact them. (weekdays only).
The Epson Cinema 550 home theater projector, picks up a Hot Product Award for the things it does best, and for what it should do extremely well in the future. First, it is brighter than the competition giving it a real edge on viewing in less than fully darkened rooms, and is great for sports enthusiasts (or Discovery HD for that matter), also regular Hi-Def programming. It's performance on standard TV signals is typical, not the best but far from the worst. You know what they say, though - garbage in, garbage out. The difference between low res TV and VCR compared to Hi-Def (HDTV) and DVD is huge.
While the color handling is good, the out of the box settings needs some tweaking, get yourself a calibration disk, (cheap, easy to use, you can handle it), but even if you don't, the Epson does a pretty good job. Mostly you need to reduce the red slightly.
Sharpness on DVD's could be a touch better, but as pointed out in the Image Quality section, the slight difference in sharpness between projectors on DVDs will go away with the forthcoming new generation of DVDs and DVD players, which have the same native resolution as the Epson projector. On the other hand, the performance of the Epson Cinema 550 projector on Hi-Def resolutions is exceptional.
Perhaps the best way to express it: The overall viewing experience using the Epson Cinema 550 was excellent.
Overall, the Epson is excellent for users with mixed viewing requirements, (sports, HDTV, movies, and probably gaming), especially if you don't want to fully darken your room. DVD's are a little soft, but next generation DVD's (Blu-Ray or HD-DVD) should be much sharper. For those primarily interested in DVD viewing (today's DVD's), however other projectors do exceed its performance. While black levels and shadow detail are very good, a few others do better.
Epson has a long term reputation for build quality and reliability, and as noted, backed by a better than average warranty/replacement program. That said, all but the pickiest buyers should be thoroughly pleased with the Epson's performance. Like most new projectors, first time buyers will almost certainly be fully impressed, with the overall performance and flexibility.
We look forward to reviewing Epson's new ProCinema 800, a much more expensive projector, with higher contrast ratios and better black levels, that should perform much like the Cinema 550 but even better!
You can spend more on home theater projectors, and get better performance, but the Epson Cinema 550 home theater projector will be tough to beat, at its price.
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