JVC DLA-X95R Projector – Warranty

I originally wrote this:  I’ve never owned, or sold (with my previous company), any JVC’s from the consumer group, so have no real first hand knowledge about their support.  Let me update that.  JVC points out that both Pro and Consumer groups share the same customer service. Now knowing that, I have nothing but good things to say about JVC’s customer service.  It’s been a few years, perhaps, but I have spoken with them several times probably most recently after I bought my RS20.

Bottom Line:   A three year parts and labor warranty is about as good as it gets, but typical for the price.  The exceptions in the price range tend to be lower cost projectors from the really high end brands such as Runco or SIM2, where the standard warranty may be short, but where most buyers opt for extended support and service contracts.  Side story:  A friend of a friend’s final support package, for his high five figure Runco and other equipment, includes same day uptime from his dealer).  If his projector goes down during the first football game on a Sunday, he expects to be back up and running before the second games end (he has a 4 hour response time contract).   Now that’s service, but  you better believe that support is expensive.