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Epson Home Cinema 2030 Projector - Warranty

Posted on August 30, 2013 by Art Feierman

Epson Home Cinema 2030 Projector - Warranty

Epson's warranty on the Home Cinema 2030 (and 2000) is drastically superior to most of the competition, but not all.  The Home Cinema 2030 (and the 2000), come with a two year parts and labor warranty. Both have Epson's replacement program for the full two year warranty. If you have a warranty repair, Epson will expedite you a replacement projector out of their fleet. They will pay the freight to you, and pay the shipping for you to ship your broken one back. They will put a hold on a credit card, to make sure they get a projector back. That's SOP (standard operating procedure) in the industry for Replacement (or loaner) type programs.  Replacement programs are popular for portable business projectors, but other than Epson, home theater projector replacement programs are rare, and not found around this price range.

How Epson's replacement program works:  Depending on the time of day you call, your replacement projector might actually arrive the next business day, or the following. You can't beat that.

Epson provides owners with a hotline number and ID in the box with their projectors.  Calls go directly to the projector tech support folks, typically in under 2 minutes. As with almost all support operations, there's a first line of defense, fielding the calls. As is typical, if they can't solve it, you'll no doubt end up with "level 2" support. Epson's level 2 support has traditionally been very good. I haven't spoken to their level one support in years.

In this price range, most projectors have just a one year warranty, while the a couple have two year warranties. Viewsonic does offer a 3 year warranty, but that's the only longer one I can think of without spending a lot more.

I can't think of even one other home theater projector with a two year replacement program except for other Epson projectors. That says something right there about Epson supporting their customers.  With a replacement program, it's great to be back up and running in a day or two, rather than dealing with RMA's and repair times that can run weeks.  By the nature of replacement programs, it pretty much means Epson has to take your word for it that there's a problem, as your replacement arrives before you even ship your original projector back to them (on their dime).

Epson's full program for the HC2030 is hard, no, impossible to beat, at this price point.  Sleep easy with this projector.

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