Projector Reviews

Epson Home Cinema 720 Projector Warranty

This is about as good as it gets. The Epson Home Cinema 720 comes with 2 years parts and labor, but what really makes the warranty special, is the overnight replacement program, that comes with it, for the full two years.

What that means, is that if your projector dies or has a problem (other than needing a replacement lamp), Epson will, upon notification, overnight you a replacement. You then send your in-warranty, but problematic projector back to Epson in the same box the replacement came in.

Epson will pay all the freight costs. Bottom line. If you call early enough – I think their cut-off is around 3pm Pacific time, but don’t quote me on that – you should have a replacement, the next day.

You won’t ever see your original projector again, but who cares – it broke on you!

Combine that with Epson’s excellent customer support, and the Epson Home Cinema 720 pretty much wins, hands down, the peace of mind category for 720p home theater projectors.

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In the 720p projector space, most companies have either a 1 or two year warranty, but few offer an overnight program. BenQ offers a 48 hour program, but only for one year, and only on certain models. InFocus and Panasonic provide 1 year, no replacement or loaner, Mitsubishi one or two years, depending on the model, no replacement, and Optoma provides 2 years, no replacement.

Sanyo, though, offers 3 years parts and labor, and promises, if your projector needs service, to turn it around in no more than 3 days at their facility. That’s prety fast, but not as fast as a replacement, but you get that 3rd year coverage.

Home Theater Projector Review: Epson Home Cinema 720 LCD Projector: Summary, Pros, Cons

I really like the Epson Home Cinema 720. It makes a very good movie viewing projector, and an even better projector for sports, TV and HDTV. For those looking for a bright, affordable home theater projector, the Epson is serious competition for the Panasonic PT-AX200U, each with its strengths and weaknesses, compared to the other. Moving beyond picture quality, the Epson offers the best warranty around, and overall, Epson has a tremendous reputation for reliability, and customer support.

For any of you who have ever been hassled when afflicted with a warranty problem with a major purchase, you can fully appreciate buying a projector from a company that seems to go the extra mile for their customers.

I tend to comment a lot about extended warranties, and reliability, since most projector repairs are expensive, and if out of warranty, that tends to make the projector a “throw away”, especially with falling prices and improved performance happening every year. Still most will be satisfied with the Epson HC720 for many years to come, so it’s good to know that a product is well built and starts with good warranty and support.

How does the Epson Home Cinema 720 stack up with the competition?

I’ve commented extensively throughout this review, so I’ll keep it short.