In additional to the usual two parts and service warranty on the projector and a 90-day warranty on the lamp, the Powerlite W6 features Epson’s excellent Road Service program. If the projector fails and you can’t wait for it to be repaired, regardless of where you are in the U.S. or Canada, a phone call to Epson will send a replacement projector on its way to you. When the replacement unit arrives, you simply use the prepaid airway bill and packaging provided to send the defective projector back to Epson.
In addition, each W6 comes with a PrivateLine technical support card with a special phone number and PIN for fast access to a support technician. I had the opportunity to try out this feature when I reviewed the 1735W and was connected to a tech support person in less than 30 seconds.