Epson provides owners with a hotline number. Calls go directly to the tech support folks, typically in under 2 minutes. As with almost all support operations, there's a first line of defense, fielding the calls. As is typical, if they can't solve it, you'll no doubt end up with "level 2" support. Epson's level 2 support has traditionally been very good. I haven't spoken to their level one support in years.
In this price range, most projectors have just a one year warranty, while the rest are almost all two year warranties. I can't think of any other home theater projector with loaner or replacement program, this inexpensive, except for other Epson projectors. That says something right there.