We have found that in most cases you are talking to a support person in less than 2 minutes! This warranty is pretty much the best warranty you will find on a 720p resolution home projectorm although there is a longer warranty on the Sanyo PLV-Z60. Sanyo offers three years, but no replacement program, and they don't have an initial DOA program, so if you get a bad one, Sanyo fixes it, instead of replacing it.
Most projectors in this price range come with just one year of warranty coverage. All but one of the rest come with two years. No other company offers a 2 year replacement program. The warranty package is the same as Epson's higher performance, and more expensive Home Cinema projectors. Some others: Optoma offers one year on their HD65 and HD71. Other one year warranties include the Mitsubishi HC1600 andthe BenQ W1000.
Bottom line, overall, you really can't beat the warranty, although the Sanyo PLV-Z60 warranty is a year longer.