Projector Reviews Images

Home Theater Projectors - Warranty and Support 2

Posted on March 14, 2008 by Art Feierman
  1. 2010 1080p Projector Comparison Report
  2. 1080p Projector Comparison Report2
  3. 1080p Projector Comparison Report3
  4. 1080p Projector Comparison Report4
  5. 1080p Projector Comparison Report5
  6. 1080p Projector Comparison Report6
  7. 1080p Projector Comparison Report7
  8. 1080p Projector Comparison Report8
  9. 1080p Projector Comparison Report9
  10. 1080p Projector Comparison Report-Special Features
  11. 1080p Projector Comparison Report-Special Features2
  12. 1080p Projector Comparison Report-Special Features3
  13. 1080p Projector Comparison Report-Special Features4
  14. Guide to the 2010 Home Theater Projector Comparison Report
  15. Guide to the 2010 Home Theater Projector Comparison Report2
  16. Guide to the 2010 Home Theater Projector Comparison Report3
  17. Guide to the 2010 Home Theater Projector Comparison Report5
  18. Home Theater Projector Comparison Report - Best in Class Awards for 2010
  19. Home Theater Projector Comparison Report - Best in Class Awards for 2010-2
  20. Home Theater Projector Comparison Report - Best in Class Awards for 2010-3
  21. Home Theater Projector Comparison Report - Best in Class Awards for 2010-4
  22. Home Theater Projector Comparison Report - Best in Class Awards for 2010-5
  23. Home Theater Projector Comparison Report - Best in Class Awards for 2010-6
  24. Home Theater Projector Comparison Report - Best in Class Awards for 2010-7
  25. Home Theater Projector Comparison Report - Best in Class Awards for 2010-8
  26. Home Theater Projector Comparison Report - Best in Class Awards for 2010-9
  27. Home Theater Projector Comparison Report - Best in Class Awards for 2010-10
  28. Home Theater Projector Comparison Report - Best in Class Awards for 2010-11
  29. Home Theater Projector Comparison Report - Best in Class Awards for 2010-12
  30. Home Projectors - Physical Tour
  31. Home Projectors - Physical Tour2
  32. Home Projectors - Physical Tour3
  33. Home Projectors - Physical Tour4
  34. Home Projectors - Physical Tour5
  35. Home Projectors - Physical Tour6
  36. Home Projectors - Physical Tour7
  37. Home Projectors - Physical Tour8
  38. 1080p Home Theater Projector Comparison Report - Image Quality2
  39. 1080p Home Theater Projector Comparison Report - Image Quality3
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  50. 1080p Home Theater Projector Comparison Report - Image Quality14
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  58. 1080p Home Theater Projector Comparison Report - Image Quality22
  59. 1080p Home Theater Projector Comparison Report - Image Quality23
  60. 1080p Home Theater Projector Comparison Report - Image Quality24
  61. Home Projector Comparison Report - Performance2
  62. Home Projector Comparison Report - Performance3
  63. Home Projector Comparison Report - Performance4
  64. Home Projector Comparison Report - Performance5
  65. Home Projector Comparison Report - Performance6
  66. Home Projector Comparison Report - Performance7
  67. Home Projector Comparison Report - Performance8
  68. Home Projector Comparison Report - Performance9
  69. Home Projector Comparison Report - Performance10
  70. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000
  71. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 2
  72. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 3
  73. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 4
  74. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 5
  75. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 6
  76. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB
  77. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 2
  78. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 3
  79. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 4
  80. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 5
  81. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 6
  82. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 7
  83. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25
  84. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 2
  85. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 3
  86. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 4
  87. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 5
  88. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 6
  89. Compare Projectors - Epson 8500UB vs. Panasonic PT-AE4000U
  90. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35
  91. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 2
  92. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 3
  93. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 4
  94. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 5
  95. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 6
  96. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 7
  97. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20
  98. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20 2
  99. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20 3
  100. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20 4
  101. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared
  102. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 2
  103. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 3
  104. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 4
  105. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 5
  106. Compare Projectors - Epson 8100 vs. Epson 8500UB
  107. Compare Projectors - Epson 8100 vs. Epson 8500UB 2
  108. Compare Projectors - Epson 8100 vs. Epson 8500UB 3
  109. Compare Projectors - Epson 8100 vs. Epson 8500UB 4
  110. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15
  111. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 2
  112. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 3
  113. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 4
  114. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 5
  115. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 6
  116. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 7
  117. Home Theater Projectors - Warranty and Support 2
  118. Home Projector Comparison Report: Summary 2

One other note: Replacement programs normally require you provide credit card information. The manufacturer will hold that information, and put a charge on it for the value of the projector, in the event that you don't return the broken projector, and keep them both.

Replacement programs

Epson 8100, 8500UB Two years
Epson 9100, 9500UB Three years
Optoma HD8200 1st year only
Optoma HD8600 1st year only

Projector Support

(This is a straight repeat from the 2009 report): Generally, support - primarily technical support, is good with projector manufacturers. That said, from my own experience, one company stands out, and that is Epson. Not only are they very customer focused, but they offer a direct line to their projector support team, saving time and hassle navigating through layers of support people when you need to speak with them. When you add to that, the fact that they have a replacement program, their support is tough to beat.

While I don't get many emails relating to support department performance from home theater projector owners, I can say that most tend to be complaints. With Epson, on the other hand, I get an occasional email just to tell me how good Epson is. In fairness though, Epson has just worked through a "red line" issue with the 8500UB and 9500UB, which did have owners calling Epson a bit frustrated until Epson got a handle on things. Since they came up with a fix to their problem, I've only heard one complaint in the last month, and one more person who said the support person he spoke with, was clueless about the red line problem.

I can say this, about once a month, I'll get a complaint about how a manufacturer handled an issue, from a specific owner. If it makes sense, I'll normally forward that to contacts I have with the manufacturer. Generally I get feedback from that person, that the manufacturer has resolved the problem to the satisfaction of the owner.

* While Panasonic offers only a one year warranty, so far, since its launch, they have been offering a 2nd year free, in the form of a mail-in rebate.
*** Sanyo is the only company that I am aware of, that doesn't offer to replace initially defective (DOA) units with a brand new one. They prefer to have you ship them in, make them right, and ship it back to you. (They pay all freight). In addition, while Sanyo doesn't offer a replacement program, they do promise rapid turn around, of no more than 3 days at their repair facility.

  1. 2010 1080p Projector Comparison Report
  2. 1080p Projector Comparison Report2
  3. 1080p Projector Comparison Report3
  4. 1080p Projector Comparison Report4
  5. 1080p Projector Comparison Report5
  6. 1080p Projector Comparison Report6
  7. 1080p Projector Comparison Report7
  8. 1080p Projector Comparison Report8
  9. 1080p Projector Comparison Report9
  10. 1080p Projector Comparison Report-Special Features
  11. 1080p Projector Comparison Report-Special Features2
  12. 1080p Projector Comparison Report-Special Features3
  13. 1080p Projector Comparison Report-Special Features4
  14. Guide to the 2010 Home Theater Projector Comparison Report
  15. Guide to the 2010 Home Theater Projector Comparison Report2
  16. Guide to the 2010 Home Theater Projector Comparison Report3
  17. Guide to the 2010 Home Theater Projector Comparison Report5
  18. Home Theater Projector Comparison Report - Best in Class Awards for 2010
  19. Home Theater Projector Comparison Report - Best in Class Awards for 2010-2
  20. Home Theater Projector Comparison Report - Best in Class Awards for 2010-3
  21. Home Theater Projector Comparison Report - Best in Class Awards for 2010-4
  22. Home Theater Projector Comparison Report - Best in Class Awards for 2010-5
  23. Home Theater Projector Comparison Report - Best in Class Awards for 2010-6
  24. Home Theater Projector Comparison Report - Best in Class Awards for 2010-7
  25. Home Theater Projector Comparison Report - Best in Class Awards for 2010-8
  26. Home Theater Projector Comparison Report - Best in Class Awards for 2010-9
  27. Home Theater Projector Comparison Report - Best in Class Awards for 2010-10
  28. Home Theater Projector Comparison Report - Best in Class Awards for 2010-11
  29. Home Theater Projector Comparison Report - Best in Class Awards for 2010-12
  30. Home Projectors - Physical Tour
  31. Home Projectors - Physical Tour2
  32. Home Projectors - Physical Tour3
  33. Home Projectors - Physical Tour4
  34. Home Projectors - Physical Tour5
  35. Home Projectors - Physical Tour6
  36. Home Projectors - Physical Tour7
  37. Home Projectors - Physical Tour8
  38. 1080p Home Theater Projector Comparison Report - Image Quality2
  39. 1080p Home Theater Projector Comparison Report - Image Quality3
  40. 1080p Home Theater Projector Comparison Report - Image Quality4
  41. 1080p Home Theater Projector Comparison Report - Image Quality5
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  47. 1080p Home Theater Projector Comparison Report - Image Quality11
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  60. 1080p Home Theater Projector Comparison Report - Image Quality24
  61. Home Projector Comparison Report - Performance2
  62. Home Projector Comparison Report - Performance3
  63. Home Projector Comparison Report - Performance4
  64. Home Projector Comparison Report - Performance5
  65. Home Projector Comparison Report - Performance6
  66. Home Projector Comparison Report - Performance7
  67. Home Projector Comparison Report - Performance8
  68. Home Projector Comparison Report - Performance9
  69. Home Projector Comparison Report - Performance10
  70. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000
  71. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 2
  72. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 3
  73. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 4
  74. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 5
  75. Compare Projectors - Epson Home Cinema 8500UB vs Sanyo PLV-Z3000 6
  76. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB
  77. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 2
  78. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 3
  79. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 4
  80. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 5
  81. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 6
  82. Compare Projectors - BenQ W6000 vs. Epson Home Cinema 8500UB 7
  83. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25
  84. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 2
  85. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 3
  86. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 4
  87. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 5
  88. Compare Projectors - Epson 8500UB vs. JVC DLA-RS25 6
  89. Compare Projectors - Epson 8500UB vs. Panasonic PT-AE4000U
  90. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35
  91. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 2
  92. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 3
  93. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 4
  94. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 5
  95. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 6
  96. Compare Projectors - JVC DLA-RS25 vs. JVC DLA-RS35 7
  97. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20
  98. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20 2
  99. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20 3
  100. Compare Projectors-Mitsubishi HC3800 vs. Optoma HD20 4
  101. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared
  102. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 2
  103. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 3
  104. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 4
  105. Compare Projectors-BenQ W6000 vs. LG CF181D Home Projectors Compared 5
  106. Compare Projectors - Epson 8100 vs. Epson 8500UB
  107. Compare Projectors - Epson 8100 vs. Epson 8500UB 2
  108. Compare Projectors - Epson 8100 vs. Epson 8500UB 3
  109. Compare Projectors - Epson 8100 vs. Epson 8500UB 4
  110. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15
  111. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 2
  112. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 3
  113. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 4
  114. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 5
  115. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 6
  116. Compare Projectors - InFocus SP8602 vs. JVC DLA-RS15 7
  117. Home Theater Projectors - Warranty and Support 2
  118. Home Projector Comparison Report: Summary 2

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