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Home Theater Projectors - Warranty and Support - 2

Posted on November 13, 2013 by Art Feierman
  1. The 1080p Home Theater Projector Comparison Report - 2009
  2. 1080p Projector Categories by price
  3. Home Theater Projectors: Street price $3500-$10,000
  4. Picking the Winners - the best projectors in each price range
  5. $2100 and under 1080p Home Theater Projectors
  6. $2100 - $3500 1080p Home Theater Projectors
  7. $2100 - $3500 1080p Home Theater Projectors-2
  8. $3500 - $10,000 Home Theater Projectors
  9. The 1080p Home Theater Projector -Special Features
  10. The 1080p Home Theater Projector -Creative Frame Interpolation
  11. The 1080p Home Theater Projector -Special Features3
  12. Guide to the 2009 1080p Projector Comparison Report
  13. Home Page of the 1080p Projector Comparison Report
  14. Defining Your Expectations Regarding Projectors and Your Final Theater Experience
  15. Understanding your room environment-2
  16. Photos Found In This Projector Report
  17. 1080p Projector Report - Best in Class Awards for 2009
  18. Best in Class, Runner-up Award: Sanyo PLV-Z700 Projector
  19. Best in Class Special, Interest Award: InFocus X10
  20. Class: Medium Priced 1080p Home Theater Projectors: $2100 - $3500
  21. Best in Class Award (tie): Panasonic PT-AE3000
  22. 1080p Home Theater Projector-Special Interest Awards
  23. Category: Higher End Priced 1080p Home Theater Projectors: $3500 - $10,000
  24. Special Interest Award (tie): Planar PD8150
  25. Special Interest Award (tie): Planar PD8150-2
  26. 1080p Projectors - Physical Tour
  27. 1080p Projectors - Physical Tour2
  28. 1080p Projectors Lens Throw and Lens Shift
  29. 1080p Projectors - Physical Tour3
  30. 1080p Projectors - Physical Tour4
  31. 1080p Comparison Report - Image Quality
  32. 1080p Comparison Report - Image Quality2
  33. 1080p Comparison Report - Image Quality3
  34. 1080p Comparison Report - Image Quality4
  35. 1080p Comparison Report - Image Quality5
  36. 1080p Comparison Report - Image Quality6
  37. 1080p Comparison Report - Image Quality7
  38. 1080p Comparison Report - Image Quality8
  39. 1080p Comparison Report - Image Quality9
  40. 1080p Comparison Report - Image Quality10
  41. 1080p Comparison Report - Image Quality11
  42. 1080p Comparison Report - Image Quality12
  43. 1080p Comparison Report - Image Quality13
  44. 1080p Comparison Report - Image Quality14
  45. 1080p Comparison Report - Image Quality15
  46. 1080p Comparison Report - Image Quality16
  47. 1080p Comparison Report - Image Quality17
  48. 1080p Comparison Report - Image Quality18
  49. 1080p Projector Comparison Report - Performance
  50. 1080p Projector Comparison Report - Performance2
  51. 1080p Projector Comparison Report - Performance3
  52. 1080p Projector Comparison Report - Performance4
  53. 1080p Projector Comparison Report - Performance5
  54. 1080p Projector Comparison Report - Performance6
  55. 1080p Projector Comparison Report - Performance7
  56. 1080p Projector Comparison Report - Performance9
  57. 1080P Home Theater Projector Report - Calibration
  58. Compare Projectors - Epson 6100 vs PLV-Z700
  59. Compare Projectors - Epson 6100 vs PLV-Z700 - 2
  60. Compare Projectors - Epson 6100 vs PLV-Z700 - 3
  61. Compare Projectors - Epson 6100 vs PLV-Z700 - 4
  62. Compare Projectors - Epson 6100 vs PLV-Z700 - 5
  63. Compare Projectors - Epson 6100 vs PLV-Z700 - 6
  64. Compare Projectors - Epson 6100 vs PLV-Z700 - 7
  65. Compare Projectors - Epson 6500UB vs. 6100
  66. Compare Projectors - Epson 6500UB vs. 6100 - 2
  67. Compare Projectors - Epson 6500UB vs. 6100 - 3
  68. Compare Projectors - Epson 6500UB vs. 6100 - 4
  69. Compare Projectors - Epson 6500UB vs. PT-AE3000
  70. Compare Projectors - Epson 6500UB vs. PT-AE3000 - 2
  71. Compare Projectors - Epson 6500UB vs. PT-AE3000 - 3
  72. Compare Projectors - Epson 6500UB vs. PT-AE3000 - 4
  73. Compare Projectors - PT-AE3000 vs. PLV-Z3000
  74. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 2
  75. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 3
  76. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 4
  77. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 5
  78. Compare Projectors - JVC DLA-RS10 vs. RS20
  79. Compare Projectors - JVC DLA-RS10 vs. RS20 - 2
  80. Compare Projectors - JVC DLA-RS10 vs. RS20 - 3
  81. Compare Projectors - JVC DLA-RS10 vs. RS20 - 4
  82. Compare Projectors - JVC DLA-RS10 vs. RS20 - 5
  83. Compare Projectors - IN83 vs. JVC DLA-RS10
  84. Compare Projectors - IN83 vs. JVC DLA-RS10 - 2
  85. Compare Projectors - IN83 vs. JVC DLA-RS10 - 3
  86. Compare Projectors - IN83 vs. JVC DLA-RS10 - 4
  87. Compare Projectors - - IN83 vs. JVC DLA-RS10 - 5
  88. Compare Projectors - Epson 6500UB vs. JVC RS20
  89. Compare Projectors - Epson 6500UB vs. JVC RS20 - 2
  90. Compare Projectors - Epson 6500UB vs. JVC RS20 - 3
  91. Compare Projectors - Epson 6500UB vs. JVC RS20 - 4
  92. Compare Projectors - Epson 6500UB vs. JVC RS20 - 5
  93. Compare Projectors - VPL-HW10 vs PT-AE3000
  94. Compare Projectors - VPL-HW10 vs PT-AE3000 - 2
  95. Compare Projectors - VPL-HW10 vs PT-AE3000 - 3
  96. Compare Projectors - VPL-HW10 vs PT-AE3000 - 4
  97. Compare Projectors - HC5500 vs. PLV-Z700
  98. Compare Projectors - HC5500 vs. PLV-Z700 - 2
  99. Compare Projectors - HC5500 vs. PLV-Z700 - 3
  100. Compare Projectors - HC5500 vs. PLV-Z700 - 4
  101. Compare Projectors - HC5500 vs. PLV-Z700 - 5
  102. Compare Projectors - HC5500 vs. PLV-Z700 - 6
  103. Compare Projectors - BenQ W5000 vs 6500UB
  104. Compare Projectors - BenQ W5000 vs 6500UB - 2
  105. Compare Projectors - BenQ W5000 vs 6500UB - 3
  106. Compare Projectors - BenQ W5000 vs 6500UB - 4
  107. Compare Projectors - BenQ W5000 vs 6500UB - 5
  108. Compare Projectors - BenQ W5000 vs 6500UB - 6
  109. Compare Projectors - BenQ W5000 vs 6500UB - 7
  110. Compare Projectors - Epson 6500UB vs PLV-Z3000
  111. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 2
  112. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 3
  113. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 4
  114. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 5
  115. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 6
  116. Home Theater Projectors - Warranty and Support - 2
  117. 1080P Home Theater Projector Comparison Report: Summary

Projector Replacement Programs

These companies will replace a projector with warranty problems for the timeframe specified, with one out of a loaner fleet. That isn't a guaranty of a brand new unit, but rather one out of a pool of units set aside for this type of program, and those units are typically projectors that came back to them with a problem, have been repaired, and added to their replacement fleet.

Note: Replacement programs are more popular with business projectors than home theater ones. A number of companies that provide a replacement program (or similar loaner program) on their business projectors (including Panasonic and Mitsubishi, to name two), do not offer them on their home theater lineup.

I'm a huge fan of replacement programs! From my experience, most owners who have used one consider it to be a great support feature.

In the case of Epson, the replacement program is built around overnight shipping, with BenQ, it's 2nd day shipping. In both cases, there is a cut-off time in the afternoon, after which they can't ship it out the same day as the problem is reported. Both manufacturers not only pay the freight to get you the replacement, but also pay the freight to send the broken unit back to them. (usually in the box that the replacement came in, so you don't have to send yours back until you've received the replacement).

One other note: Replacement programs normally require you provide credit card information. The manufacturer will hold that information, and put a charge on it for the value of the projector, in the event that you don't return the broken projector, and keep them both.

Replacement Programs

BenQ W20000 First year
Epson 6100, 6500UB Two years
Epson 7100, 7500UB Three years

Projector Support

Generally, support - primarily technical support, is good with projector manufacturers. That said, from my own experience, one company stands out, and that is Epson. Not only are they very customer focused, but they offer a direct line to their projector support team, saving time and hassle navigating through layers of support people when you need to speak with them. When you add to that, the fact that they have a replacement program, their support is tough to beat.

While I don't get many emails relating to support department performance from home theater projector owners, I can say that most tend to be complaints. With Epson, on the other hand, I get an occaisional email just to tell me how good Epson is.

I can say this, about once a month, I'll get a complaint about how a manufacturer handled an issue, from a specific owner. If it makes sense, I'll normally forward that to contacts I have with the manufacturer. Generally I get feedback from that person, that the manufacturer has resolved the problem to the satisfaction of the owner.

* While Panasonic offers only a one year warranty, so far, since its launch, they have been offering a 2nd year free, in the form of a mail-in rebate.
** There are two versions of the Optoma HD806, the standard HD806 comes with a one year warranty. The HD806-ISF, sold through local dealers, comes with a 2 year warranty.
*** Sanyo is the only company that I am aware of, that doesn't offer to replace initially defective (DOA) units with a brand new one. They prefer to have you ship them in, make them right, and ship it back to you. (They pay all freight). In addition, while Sanyo doesn't offer a replacement program, they do promise rapid turn around, of no more than 3 days at their repair facility.

  1. The 1080p Home Theater Projector Comparison Report - 2009
  2. 1080p Projector Categories by price
  3. Home Theater Projectors: Street price $3500-$10,000
  4. Picking the Winners - the best projectors in each price range
  5. $2100 and under 1080p Home Theater Projectors
  6. $2100 - $3500 1080p Home Theater Projectors
  7. $2100 - $3500 1080p Home Theater Projectors-2
  8. $3500 - $10,000 Home Theater Projectors
  9. The 1080p Home Theater Projector -Special Features
  10. The 1080p Home Theater Projector -Creative Frame Interpolation
  11. The 1080p Home Theater Projector -Special Features3
  12. Guide to the 2009 1080p Projector Comparison Report
  13. Home Page of the 1080p Projector Comparison Report
  14. Defining Your Expectations Regarding Projectors and Your Final Theater Experience
  15. Understanding your room environment-2
  16. Photos Found In This Projector Report
  17. 1080p Projector Report - Best in Class Awards for 2009
  18. Best in Class, Runner-up Award: Sanyo PLV-Z700 Projector
  19. Best in Class Special, Interest Award: InFocus X10
  20. Class: Medium Priced 1080p Home Theater Projectors: $2100 - $3500
  21. Best in Class Award (tie): Panasonic PT-AE3000
  22. 1080p Home Theater Projector-Special Interest Awards
  23. Category: Higher End Priced 1080p Home Theater Projectors: $3500 - $10,000
  24. Special Interest Award (tie): Planar PD8150
  25. Special Interest Award (tie): Planar PD8150-2
  26. 1080p Projectors - Physical Tour
  27. 1080p Projectors - Physical Tour2
  28. 1080p Projectors Lens Throw and Lens Shift
  29. 1080p Projectors - Physical Tour3
  30. 1080p Projectors - Physical Tour4
  31. 1080p Comparison Report - Image Quality
  32. 1080p Comparison Report - Image Quality2
  33. 1080p Comparison Report - Image Quality3
  34. 1080p Comparison Report - Image Quality4
  35. 1080p Comparison Report - Image Quality5
  36. 1080p Comparison Report - Image Quality6
  37. 1080p Comparison Report - Image Quality7
  38. 1080p Comparison Report - Image Quality8
  39. 1080p Comparison Report - Image Quality9
  40. 1080p Comparison Report - Image Quality10
  41. 1080p Comparison Report - Image Quality11
  42. 1080p Comparison Report - Image Quality12
  43. 1080p Comparison Report - Image Quality13
  44. 1080p Comparison Report - Image Quality14
  45. 1080p Comparison Report - Image Quality15
  46. 1080p Comparison Report - Image Quality16
  47. 1080p Comparison Report - Image Quality17
  48. 1080p Comparison Report - Image Quality18
  49. 1080p Projector Comparison Report - Performance
  50. 1080p Projector Comparison Report - Performance2
  51. 1080p Projector Comparison Report - Performance3
  52. 1080p Projector Comparison Report - Performance4
  53. 1080p Projector Comparison Report - Performance5
  54. 1080p Projector Comparison Report - Performance6
  55. 1080p Projector Comparison Report - Performance7
  56. 1080p Projector Comparison Report - Performance9
  57. 1080P Home Theater Projector Report - Calibration
  58. Compare Projectors - Epson 6100 vs PLV-Z700
  59. Compare Projectors - Epson 6100 vs PLV-Z700 - 2
  60. Compare Projectors - Epson 6100 vs PLV-Z700 - 3
  61. Compare Projectors - Epson 6100 vs PLV-Z700 - 4
  62. Compare Projectors - Epson 6100 vs PLV-Z700 - 5
  63. Compare Projectors - Epson 6100 vs PLV-Z700 - 6
  64. Compare Projectors - Epson 6100 vs PLV-Z700 - 7
  65. Compare Projectors - Epson 6500UB vs. 6100
  66. Compare Projectors - Epson 6500UB vs. 6100 - 2
  67. Compare Projectors - Epson 6500UB vs. 6100 - 3
  68. Compare Projectors - Epson 6500UB vs. 6100 - 4
  69. Compare Projectors - Epson 6500UB vs. PT-AE3000
  70. Compare Projectors - Epson 6500UB vs. PT-AE3000 - 2
  71. Compare Projectors - Epson 6500UB vs. PT-AE3000 - 3
  72. Compare Projectors - Epson 6500UB vs. PT-AE3000 - 4
  73. Compare Projectors - PT-AE3000 vs. PLV-Z3000
  74. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 2
  75. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 3
  76. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 4
  77. Compare Projectors - PT-AE3000 vs. PLV-Z3000 - 5
  78. Compare Projectors - JVC DLA-RS10 vs. RS20
  79. Compare Projectors - JVC DLA-RS10 vs. RS20 - 2
  80. Compare Projectors - JVC DLA-RS10 vs. RS20 - 3
  81. Compare Projectors - JVC DLA-RS10 vs. RS20 - 4
  82. Compare Projectors - JVC DLA-RS10 vs. RS20 - 5
  83. Compare Projectors - IN83 vs. JVC DLA-RS10
  84. Compare Projectors - IN83 vs. JVC DLA-RS10 - 2
  85. Compare Projectors - IN83 vs. JVC DLA-RS10 - 3
  86. Compare Projectors - IN83 vs. JVC DLA-RS10 - 4
  87. Compare Projectors - - IN83 vs. JVC DLA-RS10 - 5
  88. Compare Projectors - Epson 6500UB vs. JVC RS20
  89. Compare Projectors - Epson 6500UB vs. JVC RS20 - 2
  90. Compare Projectors - Epson 6500UB vs. JVC RS20 - 3
  91. Compare Projectors - Epson 6500UB vs. JVC RS20 - 4
  92. Compare Projectors - Epson 6500UB vs. JVC RS20 - 5
  93. Compare Projectors - VPL-HW10 vs PT-AE3000
  94. Compare Projectors - VPL-HW10 vs PT-AE3000 - 2
  95. Compare Projectors - VPL-HW10 vs PT-AE3000 - 3
  96. Compare Projectors - VPL-HW10 vs PT-AE3000 - 4
  97. Compare Projectors - HC5500 vs. PLV-Z700
  98. Compare Projectors - HC5500 vs. PLV-Z700 - 2
  99. Compare Projectors - HC5500 vs. PLV-Z700 - 3
  100. Compare Projectors - HC5500 vs. PLV-Z700 - 4
  101. Compare Projectors - HC5500 vs. PLV-Z700 - 5
  102. Compare Projectors - HC5500 vs. PLV-Z700 - 6
  103. Compare Projectors - BenQ W5000 vs 6500UB
  104. Compare Projectors - BenQ W5000 vs 6500UB - 2
  105. Compare Projectors - BenQ W5000 vs 6500UB - 3
  106. Compare Projectors - BenQ W5000 vs 6500UB - 4
  107. Compare Projectors - BenQ W5000 vs 6500UB - 5
  108. Compare Projectors - BenQ W5000 vs 6500UB - 6
  109. Compare Projectors - BenQ W5000 vs 6500UB - 7
  110. Compare Projectors - Epson 6500UB vs PLV-Z3000
  111. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 2
  112. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 3
  113. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 4
  114. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 5
  115. Compare Projectors - Epson 6500UB vs PLV-Z3000 - 6
  116. Home Theater Projectors - Warranty and Support - 2
  117. 1080P Home Theater Projector Comparison Report: Summary

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